SEARS interview application question!?

best answer?





A customer returns and states that he is unhappy with a purchase he made from your company. He wants an immediate refund. Your company has a strict no-refund policy.


What would you be MOST likely to do?





a. Explain that I will try to get my supervisor's approval to issue a refund.


b. Offer a better product at no additional charge.


c. Say that I am sorry, but the company policy does not permit refunds.





What do you guys think?

SEARS interview application question!?
Tough question. Since the question emphasized that there is a "strict" no-refund policy, my answer would have to be C because with A your wussing out and trying to make your supervisor the bad guy and B you're giving away stuff that costs money. But I have to admit, I don't fully like any of these answers. Because it seems like C would just leave the customer pissed off and he wouldn't come back. I wish you could write in an answer here.
Reply:I really don't think the answer is 'c', although it seems logical.


I wouldn't go with 'a' either, because it would mean a delay.





These days, I think companies are so high on quality customer service that 'b' sounds like the answer to me.





I'm not an expert, and I've never been a retail manager, just putting in my $.02.
Reply:they dont look at these application, they focus on how much you know, how independent you are
Reply:i would go with c....


if it is strict... then you must go with that answer.
Reply:c.

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